COVID-19 FREQUENTLY ASKED QUESTIONS

For the safety and health of our residents and staff members, we have had to increase the safety measures in our communities. Below you will find some FAQ that can answer questions on what we are doing to stay proactive and healthy. If you don’t see what you’re looking for please contact us.

We are currently restricting visitors as outlined by the Governor’s Executive Order. Community employees and other essential health care providers continue to be screened upon arrival.  Compassion visits are considered on a case-by-case basis.

Our communities are equipped with technology for ongoing communication through voice and video (i.e. phone, FaceTime, Skype, Teams). Staff are available to assist in coordinating communication. You can also send a note to a resident through our website “Send a Note to a Resident” tab. If you wish to schedule a virtual visit, please reach out by calling the main phone number and we will gladly assist you.

We welcome you sending care packages and fun surprises to residents. Please note that all packages will be sanitized or held for 24 hours prior to distribution to residents.

Yes. Our mission to honor God by providing high quality senior lifestyle services doesn’t stop because of COVID-19. Now, more than ever, we are committed to helping seniors and their families who need support. We have enhanced infection control move-in protocols in place for the well-being of all residents and team members.

Our dedicated team members provide physical, emotional, and social care for our residents. We have modified our life enrichment programming to find creative opportunities for socialization while practicing safe distancing measures.  See our Facebook pages for highlights and smiles!

Yes. We are always looking for more superheroes to join our team. We hold virtual interviews and have modified our robust training program to include COVID-19 precautions.

We have enhanced cleaning and disinfection protocols in place, which includes frequently touched surfaces.  We use products that are EPA registered, hospital-grade disinfectants with a claim against SARS-CoV-2.

Based on the Governor’s Executive Order, meals are delivered to each resident apartment. We are also providing snacks and beverages throughout the day. Our culinary team continue to find creative and fresh ways to excite the palate!

All who enter the community are screened to monitor for elevated temperature as well as signs or symptoms of illness. Entrance is only permitted for those who pass screening criteria. Upon entrance, all team members and visitors are required to wear approved face covering and practice hand hygiene. Any team member who is not feeling well is directed to stay home.

We are monitoring all residents’ vitals (temperature, heart rate, blood pressure, and respiratory rate) as well as checking for any illness symptoms twice daily. Residents are reminded to notify team members promptly if they are not feeling well.

Yes. We have established a partnership with a telehealth provider with a privacy secured platform. Residents may also utilize their personal primary care provider’s platform.  We are encouraging non-emergent medical needs to be evaluated through this service.

In the event of a positive resident or team member case, all residents, designated representatives and team members will be informed.

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