Residents, Families and Friends,
We want to take an opportunity to pause and reflect on some of the experiences we have been going through as a community over the last few weeks. It has been an unprecedented time for our world, and this has deeply affected us all in different ways. Amidst all the challenges, we have been reminded how blessed we are to be able to do the meaningful work of caring for one of our most valuable, but also vulnerable populations.
As we have adjusted to our new reality surrounding COVID-19, we have witnessed families finding new and innovative ways to engage with their loved ones. We have watched our teams work overtime to ensure that every resident has what they need each day. We receive phone calls daily from suppliers asking how they can support us and those we serve. All of these things remind us that we will get through this – and we will do it together!
We also see news stories of nursing homes that report dozens of positive cases of COVID-19. We watch as our political and healthcare leaders work tirelessly to provide their best guidance on how to navigate the ever-changing needs of this crisis. While the numbers around us temporarily continue to increase and the reported cases grows each day, we are so proud of our team at Leisure Living Management and every one of our communities. As of this time, we continue to be spared having this virus in our buildings. We continue to work very hard at keeping it this way, but Coronavirus knows no boundaries, and we are prepared to deal with this situation should it occur. This has not been easy to accomplish and will only continue to become more challenging in the days and weeks ahead. You will likely see or hear of our staff working with masks on. As we adjust to the changing guidance given by the health authorities, we ask for your understanding.
We want to thank each of you for partnering with us as we navigate these challenges. We know it is difficult for you to be away from loved ones, especially during this time. We need your help. Please continue to refrain from visiting our communities. Please pray for our residents and our teams to have the strength to continue to push through this. Continue to send notes of encouragement and thanks. We cannot tell you how meaningful this is. We appreciate your flexibility, understanding and support.
We will continue to provide the best care and support to you and your loved ones each and every day! Our published values and mission statement that hang in every one of our communities are a reminder that our work is as important today as it was yesterday – and as it will be tomorrow! Thank you for trusting us with the care of your loved one. We are honored and humbled to do this work each day. We will continue to keep you updated and cannot wait to welcome you back into our communities soon!
In His service,
Neil Kraay, President and CEO Colin Kraay, Chief Operating Officer
Dear community friends and family. Today our Governor instituted a “Stay In Place” executive order. In light of Governor Whitmer’s announcement today (Executive Order 2020-21), we wanted to assure our families of steps we have taken to assure the delivery of services to your loved one and ongoing business continuity. Our core business is to protect and sustain the life of our seniors, as such we remain an essential business and committed to providing the necessary support your loved one requires. Over the immediate proceeding weeks we have taken proactive measures to ensure that all necessary services continue unabated to the seniors in our care. We continue to be in close contact with our vendors, including pharmacy, food service, and community medical support providers to ensure our seniors get the services and support they need. We are a priority recipient for our vendors, as we serve a frail, at-risk population. We are continuing to find ways to assure ongoing communication is sustained with your loved ones. Our dedicated care givers and community leadership are working tirelessly to continue to care for your loved ones. During these difficult times they too crave your ongoing support and encouragement. These are unprecedented times, but we remain dedicated to making the safety of our residents and staff our top priority.
At this time, we are implementing some additional prevention measures based on guidance from CMS (Center for Medicare and Medicaid Services) as it pertains to meal service, activities and health screening within all Leisure Living Management communities. CMS has advised the suspension communal activities/dining and to implement temperature monitoring for all who enter the community. While we do not fall under CMS oversight, due to the vulnerable population that we serve we are taking every precaution to avoid exposure opportunities for residents in our communities.
The following changes will be in effect immediately:
Meal Service – All meals will be served in resident rooms. Any resident with special dietary needs will be provided assistance by a team member.
Activities – All group activities are suspended at this time. Team members will provide 1:1 visits and activities to reduce social isolation and provide comfort. Residents will be encouraged/assisted with phone calls, etc. to families and friends. Residents are still able to be active in the hallways.
Health Screening – Any person entering the community will be health screened prior to entering the community. This will include temperature monitoring and symptom checking. Residents will have symptom and temperature checks daily.
More information on CMS guidelines can be found on their website: https://www.cms.gov/ – we will continue to actively monitor recommendations and adjust our plans as necessary.
We are appreciative of your understanding during this global health crisis. We are taking every step we can to keep our residents healthy as more information is released.
Leisure Living Management has over 25 years of experience providing a supportive, caring environment for people at a vulnerable time in their life. We are deeply committed to the health and wellness of seniors in Michigan.
As you are likely aware, there is serious concern regarding the spread of Coronavirus (COVID-19 or 2019 n-CoV), a respiratory virus that first emerged in Wuhan, Hubei Province, China.
This virus can cause serious health concerns and the elderly are most susceptible to complications resulting from the virus. Studies show the benefits of limiting interactions with each other and practicing other infection control measures, such as frequent handwashing to slow the spread of the virus.
The current COVID-19 outbreak situation means that it is critical that we take every precaution possible to prevent exposure at our communities. We are taking the following measures as recommended by the Centers of Disease Control (CDC):
- Restrict visitors – non-essential visits are not allowed.
- Symptom and risk screening for any person that enters the building.
- Staff education on the virus and ways to prevent its spread.
- Additional cleaning of high touch areas, including community wide cleaning protocol using an EPA-registered, hospital grade disinfectant.
- Modified activities for residents.
- Education with team members regarding our plan in the event of an actual outbreak.
What you can do to prevent the spread of COVID-19 and other illnesses:
- Wash your hands frequently with soap and water or hand sanitizer for 20 seconds.
- Cover all coughs and sneezes with a single use tissue and then throw away in trash.
- Avoid touching eyes, nose and mouth.
- Avoid close contact with others who are sick.
We will actively be working on modes of communication and ways to interact with your loved one through phones, Skype, Facetime and other options. Our residents’ health and safety are our top concern.
For more information about COVID-19, visit www.cdc.gov/COVID19.