Response to Covid-19

8/28/2020

We have the distinct honor of serving what has long been referred to as “The Greatest Generation”. It is always amazing to see and hear what our residents have experienced in their lives. The current pandemic has proven challenging for all of us to navigate but this is far from the first adversity they have faced during their lifetimes.

Many of our seniors grew up during the Great Depression. They experienced wars, global healthcare crises, and economic collapse throughout their lives. The population we serve are resilient and have overcome incredible adversity throughout their lives. We will, once again, get through this together!

Today we received an update to the Executive Order as it pertains to visitation to our communities. E.O. 2020-174 extends the restrictions on visitation through September 30th.

While we continue to navigate how to create opportunities for our residents and families to stay connected, our commitment remains the same: to keep our residents and team members health and safety as our top priority.

8/21/2020

We are an organization that prides itself on living out our values. Our values are at the core of our operations and guide our decision making each day.

Live and work each day with Purpose.

Appreciate Diversity.

Promote Mutual Respect.

Embrace Lifelong Learning.

Accept Accountability and Demonstrate Responsibility.

Practice Forgiveness.

Display Transparency.

Be Thankful.

We recently asked our teams which value they have been experiencing throughout the Covid-19 pandemic and we overwhelmingly heard that Be Thankful has been a consistent theme as we continue to focus on the areas we can control and how we can bring joy to our residents each day.

We are thankful for the opportunity to provide a safe, comfortable home for Seniors to be cared for. We are thankful for the continuous health of our residents and team members. Most of all, we are thankful for the privilege of honoring God by providing high quality senior lifestyle services that promote the value and dignity of every person.

8/14/2020

Can you believe we are halfway through August? We continue to reflect on the changes that have happened around us in 2020, and while this year has presented challenges we are also grateful for the many blessings we continue to find in each day. 

This week Executive Order 2020-169 was put into effect which extends restrictions on communal activity and dining in our communities. While we long for the day that we can reinstate these pieces of our day we are also committed to following the orders in order to ensure we are providing the least risk to those entrusted to our care.

Our communities remain steadfast in providing the best care and safe environments for our seniors – and that means also creating opportunity for meaningful interactions in safe ways. We saw a few highlights this week with an outdoor concert at Meadow Lane Assisted Living where residents could listen to music through their windows or on their individual patio. “Batting practice” with water balloons on a hot summer day at Cascade Trails Senior Living was refreshing and provided some good laughs! Countless wonderful outdoor visits with families throughout our communities continue to warm our hearts.

8/7/2020

From the beginning of our Covid journey, our priority has been the safety of residents and our teams. In early May we began implementing proactive testing across all of our communities. Assisted Living communities such as ours have been limited in resources provided to us in our fight against Covid-19. We are grateful for partners who have assisted us in building our own surveillance testing program. We began with a full assessment of residents and team members and have continued to follow up with regularly scheduled testing of team members. Moving forward we will only testing residents as needed based on symptoms or potential exposure. We wanted to share with you a bit of data on the results of our testing thus far.

Our testing priority has been focused on maintaining a pulse on the health of our team members. Of all team member tests completed, only .3% have resulted in a positive test. We are thankful that the employees who tested positive were presenting asymptomatic and we were able to prevent any spread. Our initial resident surveillance round showed no positive cases! In mid July we encountered our first resident case at one of our locations. We were unable to determine the potential exposure channel as all team members of this community presented negative results both before and after. All families at this community were notified of the test and we increased our infection control efforts in order to mitigate any spread to the rest of the community. We are also working to obtain additional testing resources for our ongoing efforts to complete proactive testing throughout our communities.

We will continue to remain transparent in our processes and outcomes. We are thankful for your support along the way and will continue to make all efforts to ensure that our communities remain the safest places for Seniors in Michigan!

7/31/2020

One of our organizational goals is to the be the best training and support organization. We have traditionally operated an in-person learning format that allowed for team members to interact and have hands on education. As the world around us has changed throughout the year we have had to adjust in so many ways, one of these being our approach to training and on-boarding new team members. Our Training and Development team has taken this challenge head on and transitioned our entire Care Specialist curriculum to a virtual format. We are amazed with the impact this has provided in allowing us to continue to welcome new team members to our community and invest in the growth of our current team. To date, we have welcomed 480 new team members since March 1st!

Lifelong Learning is a core value of our Leisure Living Management and we are committed to continuing to adapt to the world around us to provide the best care to our residents. We are continuing toward offering more virtual learning opportunities for Moments Memory Care, Leadership Development and CPR Certification. If you ever have questions about our training programs contact us at HR@leisure-living.com.

Have a blessed weekend!

7/24/2020

It is hard to believe that we are nearing the end of July! As the weeks have gone by we continue to be reminded of the need to focus on the positive things going on in our lives and communities. It is a great reminder each day to take a moment and reflect.

We have seen some amazing things this week in our communities. A musical performance on the patio at Cascade Trails allowed residents to enjoy live entertainment in the safety and comfort of their own home. Cookie monster brought smiles and sweet treats to residents at Devonshire. Stonegate Village’s “Christmas in July” celebration was a welcome reminder of the many reasons to celebrate each day! Thank you to the teams at all of our communities for continuing to creatively engage our residents!

We are also reminded each day about the vulnerability of the population we serve. We will continue to work in compliance with Executive Orders and want to update you that E.O. 2020-156 was put into place on July 23rd, continuing the restrictions on visitation to our communities. Within these parameters we will continue to develop safe, meaningful ways to provide interaction for residents and families. If you have any questions on current visitation and communication options please reach out to the Life Enrichment Manager at your community!

Thank you for continuing to share this journey with us. 

7/17/2020

We are now four months into navigation of the COVID-19 pandemic and continue to be thankful for how our residents, families and team members are responding to this crisis. We are proud to continue to be able to report that we have no positive resident cases of COVID-19 throughout our communities. Thank you to everyone who has helped make this a reality!

While prevention of COVID-19 is a primary focus for the health of our residents we also understand the mental and emotional toll that has transpired due to limited contact with family and friends. It has been a great blessing to watch the ways that our teams have engaged our residents in new, creative ways to ensure that we are creating moments of joy each day.

At Grandhaven Living Center, residents recently engaged in an outdoor squirt gun fight. The giggles and smiles that were witnessed during this simple activity were refreshing to see. At Candlestone Assisted Living Gala, a resident who moved in during the pandemic, has found joy in bringing her lifelong love of quilting to the community. She is excited to quilt with her new friends in the community soon. Gaslight Village Assisted Living recently held an outdoor carnival where residents could play individual games and enjoy the beautiful Michigan weather. The team at Gaslight said the smiles on the residents faces were contagious and heartwarming.

While we continue to see extensions to Executive Orders that limit our ability to provide group activity and visitation, we are committed to engaging our residents in meaningful ways on a daily basis. If you have ideas you would like to share please feel free to reach out any time at info@leisure-living.com.

Thank you for continuing to share this journey with us. 

6/26/2020

It was wonderful to see so many celebrations in our communities for Father’s Day last weekend. The joy shared through special meals, outdoor visits with families and drive by parades brought lots of smiles to our teams! Happy Father’s Day to all of the Father’s out there!

As we begin seeing the world around us open up slowly we also must continue to adhere to the guidelines set out by the State of Michigan. Many of the rules implemented for Long Term Care Communities are different than what is being implemented for the general public. Last week, Executive Order 2020-123 was put into place which extends our mandated restriction on communal dining and communal activities in our communities through July 12th. We will continue to abide by these guidelines while finding creative ways to keep our residents active and engaged.

While these restrictions remain in place we also understand that life is about more than prevention of COVID-19. As we continue to gain confidence in our prevention efforts, we are working toward providing more returns to normalcy for our residents and families. One area we have been able to bring new life to our residents is by providing freedom of movement throughout the community with safety measures in place such as wearing a mask, social distancing and frequent hand hygiene/sanitation. We have also been able to begin offering outdoor visits at most of our communities and are thrilled to see families share smiles and conversation in a safe setting. Please reach our to your Life Enrichment manager to coordinate a visit – and remember to practice social distancing during this time! We will continue to evaluate ongoing options for further engagement throughout our communities and communicate as changes to our current policies occur. We cannot wait for our communities to be filled with families sharing meals, laughs and hugs again in the near future!

Thank you, as always, for Sharing Life’s Journey with us. 

6/10/2020

It has been 3 months since we began our journey with COVID-19. While we cannot believe how much our world has changed in these months, we continue to be amazed by the work being done throughout our communities and outpouring of support we have received. We have a few areas to update you on as we continue to navigate the changes happening each day.

A few weeks ago we began implementing testing throughout our communities. We made the decision that, though testing was not mandatory within our environments, the knowledge gained from testing would help us understand how effective our efforts have been. We are incredibly proud to report that, as of today, we continue to have zero residents who have produced a positive test for COVID-19. Testing of staff and residents has been completed at over 2/3 of our communities with the remainder to be finalized by Thursday, June 25th. These results have been both exciting and humbling for our team – we are proud of the work being done in our communities and are even more motivated to continue doing all we can to ensure that these results continue!

As we have seen parts of the State of Michigan re-open, we are also compelled to remind our friends and families that our communities are still operating within the limitations of Executive Order 2020-108. This order continues to restrict visitation in the community as well as communal dining and activities. Members of our team are currently working hand in hand with the State of Michigan to determine next steps in plans for re-opening our communities. Our first step will be to coordinate outdoor visits for residents with families. Our communities are actively planning to begin offering this in the coming days and weeks! Keep an eye out for further communication on this process and how you can set up a visit soon.

Thank you for Sharing Life’s Journey with us. We look forward to seeing you soon!

6/2/2020

Friends and family,

We were excited to receive the news of the lifted “Stay Home, Stay Safe” order by Governor Whitmer yesterday. While we look forward to the opportunity to safely welcome people back into our communities, we also continue to fall under the direction of Executive Order 2020-108 which prohibits visitation within care settings. We are actively seeking additional guidance from the State of Michigan and other leading entities for Senior Services in Michigan to understand the impacts of the new changes. As of today we continue to follow the guidelines as they have been set forth and will not be able to accommodate visitors at this time. We will update you as soon as we have any further guidance or clarity as to any affects that this change has on EO 2020-108 as it is currently written. Thank you for your continued support!

5/22/2020

Happy Memorial Day Weekend! We have a lot to be thankful for and want to extend special thanks to those who have served our country, past and present! We are honored to have many Veterans live in our communities!

On Wednesday, May 20th, Executive Order 2020-95 was implemented across Michigan. This order serves to protect residents in Long Term Care communities such as ours – and impacts how we will continue to operate in the coming weeks. The primary ways that this affects are:

  • Continuation of restriction on communal dining services. Meals will continue to be served individually in resident rooms each day.
  • Continuation of restriction on group activities. We will continue with our safe one-on-one activities within resident rooms while providing opportunities for virtual engagement with family and friends.
  • Ongoing usage of Personal Protective Equipment during all interactions by residents and team members. 

This order is in effect until June 17th. We will continue to monitor future orders and adapt our services to ensure that we are providing the safest, healthiest environments for those in our care while remaining in compliance with Executive Orders. The extension of these orders means we will also be continuing to restrict visitation within our communities. While will continue to offer window visits with residents – please note that these must be scheduled through our Life Enrichment departments at designated times. We appreciate your cooperation with this. We are working on plans for safe coordination of outdoor visits as soon as our “stay home, stay safe” restrictions are lifted.

Thank you for continuing to be a part of our family. We are proud to provide a report that we have had zero residents within our twenty-six communities test positive for COVID-19. We are humbled by this, and proud of the incredible efforts of every team member who has focused on health and safety for themselves and our residents during this pandemic. We remain committed to doing all we can to keep this a reality moving forward!

5/8/2020

Happy Mothers Day Weekend! While this year looks a bit different than previous years, we are excited to celebrate all of the Mothers in our communities this Sunday. We know our teams have some great plans in the works to be sure that our residents receive the special treatment they deserve!

Yesterday we were all informed of the extension of the statewide “Stay Home, Stay Safe” Executive Order through May 28th. While we know this means we will not be able to welcome visitors into our communities as soon as we would like, we are making plans for how to re-engage safely when the time comes!

In the coming weeks we will be providing opportunities to re-engage loved ones in a few different ways. We are currently able to ease our restrictions on gifts/packages being delivered to residents. Packages that are received will be cleaned and sanitized before being distributed. Our next step will be re-instating window visits with loved ones. These will be coordinated through the Life Enrichment Departments at our communities at designated times during the day. We are also working diligently to identify outdoor areas where we can begin providing opportunities for safe, socially distant visits with loved ones in our courtyards as the weather allows. More to come on this in the coming weeks!

We know it has been challenging to be apart from your loved ones for so long. We thank you for your continued partnership in helping keep our residents safe. We are proud to be able to say that have not had a resident test positive for COVID-19 in any of our 25 communities across Michigan. This is a testament to the dedication of our teams and the support you have provided us along the way. We continue to work alongside the State of Michigan to evaluate the tools and resources available to us to ensure that we remain one of the safest places for seniors during this pandemic and beyond!

Thank you for being a part of our family. We hope you have a wonderful weekend celebrating all of the mothers in your life and look forward to seeing you soon!

4/24/2020

We come to you on a Friday where we look forward to brighter days on the horizon. This week we had the chance to celebrate some milestones and wanted to share a few moments that warmed our hearts!

Dorothy turns 100: Boulder Creek resident Dorothy was able to celebrate her 100th birthday through a coordinated effort by her relatives and the Boulder Creek team. Dorothy’s family from around the state created a parade of cars through the community parking lot as she beamed with joy. Happy Birthday, Dorothy – welcome to the Centenarian club!

Never too old to learn new tricks: Speaking of 100 year olds; Maple Lake resident Lorraine, a Centenarian herself, showed off a skill she never knew she had as she tried out a nerf gun for the first time. Lorraine was the big winner in a game of target practice at the community where they continue to find new ways to engage residents in creative activity.

Celebrating a legend: Grand Village resident Tyce celebrated his 88th birthday this week! His relatives and Grand Village family ensured that he was honored on this special day. Family members posted signs outside his window overnight and the team at Grand Village spoiled Tyce with cupcakes, songs and visits throughout the day. Reports are he hasn’t stopped smiling since!

We are surrounded by stories like these in our communities and are astounded each day by the creativity of our teams as they adapt to changes around us. Please take a moment to reflect on the blessings in your life – thanks for taking a moment to hear a few of ours from this week. Stay up to date on all of the fun happenings in our communities by following us on Facebook! 

We will continue to keep you informed of how we are adapting to changes around us – and look forward to sharing more good news with you as the weeks go on. We will continue to provide updated information on updated policies and protocols through this website weekly. 

Thank you for your continued support and partnership!

4/17/2020

It was sure refreshing to see the sun shining to start our week – who knew it would be followed by the brief return of winter! The changing conditions outside seem to represent a microcosm of our journey with COVID-19 as we continue to adapt each day to changing conditions. We are grateful for the work being done in our communities each day and the continued health and well being of our residents! We have a few areas we wanted to update you on this week:

  • Personal Protective Equipment: Challenges associated with acquiring PPE have continued to be a major topic in healthcare circles. This week we were able to secure over 4,500 masks, 100 gallons of hand sanitizer, 200 reusable face shields and a touch-less thermometer for each of our communities. Thank you to Amway and many individuals who have donated to our communities; we are so grateful to so many generous partners who have helped us access these critical items. Keeping our residents and staff healthy is our top priority!
  • Telehealth Services: We are excited to be able to formally roll out our telehealth services! Keep an eye on your mailbox for more information about how our residents can access this service. This will be a great resource to our communities during this time and beyond!
  • Executive Order Extension: On Wednesday, April 15th, Governor Whitmer extended an Executive Order through May 13th. This order pertains to Long Term Care communities and continues restriction of three important areas: visits to the community, communal dining and resident group activities. We will continue to follow these guidelines closely – and appreciate your support as we know the challenges that this brings. We cannot wait to welcome you back into our communities soon!

Thank you for your continuing to share life’s journey with us. We are especially thankful for all of the heroes in our communities who continue to shine each day. Our team members are incredible and working so hard to protect our residents. Thank you!!

4/10/2020

We come to you today with another week under our belts of navigating COVID-19.  Thank you for continuing to walk alongside us as we work to ensure the safety of our residents and teams! As we wrap up another week we wanted to share updates on a few important areas:

  • Personal Protective Equipment. Acquiring PPE has continued to prove challenging. This week gave us some exciting breakthroughs in connecting to new partners through whom we have been able to order, or have donated, large quantities of masks, face shields, hand sanitizer and gloves. These are important items for us as we continue to take every measure we can to prevent exposure through use of PPE in our daily interactions.
  • Telehealth Services. Over the last year we have been exploring different options to bring Telehealth resources to our communities. We are finalizing a program with our partners in which we can offer this service to both our residents and staff beginning soon! This will be an exciting opportunity for us during our Stay Home orders and beyond. We are excited to share more on the details of this program in the near future!
  • Virtual Visits. This week we were given extended time frames of the “Stay Home, Stay Safe” order, as well as a continued mandate from the State of Michigan to restrict visitors to our communities. We know that this is challenging and we cannot wait to welcome families back into our communities soon. We ask that you continue to follow these protocols and respect the restrictions on visitation. We will continue to make video calling available with our residents and can relay any messages that are submitted through our website. Please also follow our communities on Facebook to stay up to date with the joy that is happening each day!

Thank you, once again, for choosing to Share Life’s Journey with us. We are honored to do this work and serve each of you. Have a blessed Easter weekend!

Stay home. Stay safe. See you soon!

4/2/2020

Residents, Families and Friends,

We want to take an opportunity to pause and reflect on some of the experiences we have been going through as a community over the last few weeks. It has been an unprecedented time for our world, and this has deeply affected us all in different ways. Amidst all the challenges, we have been reminded how blessed we are to be able to do the meaningful work of caring for one of our most valuable, but also vulnerable populations.

As we have adjusted to our new reality surrounding COVID-19, we have witnessed families finding new and innovative ways to engage with their loved ones. We have watched our teams work overtime to ensure that every resident has what they need each day. We receive phone calls daily from suppliers asking how they can support us and those we serve. All of these things remind us that we will get through this – and we will do it together!

We also see news stories of nursing homes that report dozens of positive cases of COVID-19. We watch as our political and healthcare leaders work tirelessly to provide their best guidance on how to navigate the ever-changing needs of this crisis. While the numbers around us temporarily continue to increase and the reported cases grows each day, we are so proud of our team at Leisure Living Management and every one of our communities. As of this time, we continue to be spared having this virus in our buildings. We continue to work very hard at keeping it this way, but Coronavirus knows no boundaries, and we are prepared to deal with this situation should it occur. This has not been easy to accomplish and will only continue to become more challenging in the days and weeks ahead. You will likely see or hear of our staff working with masks on.  As we adjust to the changing guidance given by the health authorities, we ask for your understanding.

We want to thank each of you for partnering with us as we navigate these challenges. We know it is difficult for you to be away from loved ones, especially during this time. We need your help. Please continue to refrain from visiting our communities. Please pray for our residents and our teams to have the strength to continue to push through this. Continue to send notes of encouragement and thanks. We cannot tell you how meaningful this is. We appreciate your flexibility, understanding and support.

We will continue to provide the best care and support to you and your loved ones each and every day! Our published values and mission statement that hang in every one of our communities are a reminder that our work is as important today as it was yesterday – and as it will be tomorrow! Thank you for trusting us with the care of your loved one. We are honored and humbled to do this work each day. We will continue to keep you updated and cannot wait to welcome you back into our communities soon!

In His service,

Neil Kraay, President and CEO           Colin Kraay, Chief Operating Officer

 

3/23/2020

Dear community friends and family.  Today our Governor instituted a “Stay In Place” executive order.  In light of Governor Whitmer’s announcement today (Executive Order 2020-21), we wanted to assure our families of steps we have taken to assure the delivery of services to your loved one and ongoing business continuity.  Our core business is to protect and sustain the life of our seniors, as such we remain an essential business and committed to providing the necessary support your loved one requires.   Over the immediate proceeding weeks we have taken proactive measures to ensure that all necessary services continue unabated to the seniors in our care.  We continue to be in close contact with our vendors, including pharmacy, food service, and community medical support providers to ensure our seniors get the services and support they need.  We are a priority recipient for our vendors, as we serve a frail, at-risk population.  We are continuing to find ways to assure ongoing communication is sustained with your loved ones.  Our dedicated care givers and community leadership are working tirelessly to continue to care for your loved ones.  During these difficult times they too crave your ongoing support and encouragement.  These are unprecedented times, but we remain dedicated to making the safety of our residents and staff our top priority.

3/14/2020

At this time, we are implementing some additional prevention measures based on guidance from CMS (Center for Medicare and Medicaid Services) as it pertains to meal service, activities and health screening within all Leisure Living Management communities. CMS has advised the suspension communal activities/dining and to implement temperature monitoring for all who enter the community. While we do not fall under CMS oversight, due to the vulnerable population that we serve we are taking every precaution to avoid exposure opportunities for residents in our communities.

The following changes will be in effect immediately:

Meal Service – All meals will be served in resident rooms. Any resident with special dietary needs will be provided assistance by a team member.

Activities – All group activities are suspended at this time.  Team members will provide 1:1 visits and activities to reduce social isolation and provide comfort.  Residents will be encouraged/assisted with phone calls, etc. to families and friends. Residents are still able to be active in the hallways.

Health Screening – Any person entering the community will be health screened prior to entering the community. This will include temperature monitoring and symptom checking. Residents will have symptom and temperature checks daily.

More information on CMS guidelines can be found on their website: https://www.cms.gov/ – we will continue to actively monitor recommendations and adjust our plans as necessary.

We are appreciative of your understanding during this global health crisis.  We are taking every step we can to keep our residents healthy as more information is released.

 

3/13/2020

Leisure Living Management has over 25 years of experience providing a supportive, caring environment for people at a vulnerable time in their life. We are deeply committed to the health and wellness of seniors in Michigan.

As you are likely aware, there is serious concern regarding the spread of Coronavirus (COVID-19 or 2019 n-CoV), a respiratory virus that first emerged in Wuhan, Hubei Province, China.

This virus can cause serious health concerns and the elderly are most susceptible to complications resulting from the virus. Studies show the benefits of limiting interactions with each other and practicing other infection control measures, such as frequent handwashing to slow the spread of the virus.

The current COVID-19 outbreak situation means that it is critical that we take every precaution possible to prevent exposure at our communities.  We are taking the following measures as recommended by the Centers of Disease Control (CDC):

  • Restrict visitors – non-essential visits are not allowed.
  • Symptom and risk screening for any person that enters the building.
  • Staff education on the virus and ways to prevent its spread.
  • Additional cleaning of high touch areas, including community wide cleaning protocol using an EPA-registered, hospital grade disinfectant.
  • Modified activities for residents.
  • Education with team members regarding our plan in the event of an actual outbreak.

What you can do to prevent the spread of COVID-19 and other illnesses:

  • Wash your hands frequently with soap and water or hand sanitizer for 20 seconds.
  • Cover all coughs and sneezes with a single use tissue and then throw away in trash.
  • Avoid touching eyes, nose and mouth.
  • Avoid close contact with others who are sick.

We will actively be working on modes of communication and ways to interact with your loved one through phones, Skype, Facetime and other options.  Our residents’ health and safety are our top concern.

For more information about COVID-19, visit www.cdc.gov/COVID19.

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